This story was written in collaboration with Forbes Finds. Forbes Finds covers products and experiences we think you’ll love. Featured products are independently selected and linked to for your convenience. If you buy something using a link on this page, Forbes may receive a small share of that sale. Technology is the second most important factor in providing great customer service. The most important is, of course, employees—people who have been hired appropriately for customer service, trained for customer service and aligned with your company’s purpose and values.  Yet without the right technology to support these employees, nobody’s going to be happy. Here are my top technology recommendations, the ones I find myself making most often as a customer service consultant.   One of my more homespun pieces of customer service advice is “Answer your phone!”—and do it in no more than three rings. Making a caller wait longer than that adds to their stress, according to studies relied on by the hospitality industry. Of course, employees will be more eager to grab those calls if you’ve equipped them with a headset that provides a clear connection and the physical comfort needed to face...